Guidance for using On-line Services

Click here for Emis Access

The link above will take you to a secure site from which you can book:

You can only use this site if you have requested an on-line registration letter from the surgery (St James’s only), which we would ask you collect in person for security reasons.

Please ensure you read the sections below for guidance on how to use the on-line facilities before use.

On-Line Appointment Booking
All appointments shown on the on-line system are for routine appointments at 10 minute intervals.

When you select to book an appointment, you will be shown all available routine appointments in date order detailed by GP or Practice Nurse and by venue (St James’s Surgery or Junction Road Surgery). Please see notes below for booking appointments with the Practice Nurse.

Once you select an appointment time, you will be prompted for a reason for the appointment, and it would be helpful if you could complete this box wherever possible.

If you are unable to make your appointment, please either cancel on-line, or call the surgery on 424733 (St James’s) or 422012 (Junction Road).

Urgent Appointments
The surgery retains urgent same day appointments which are not available to book on-line. Many of these appointments are triaged through our Primary Care Nurse service.

These urgent appointments are released at 8am each day, and you should call St James’s on 424733 and Junction Road on 422012 for an appointment. Please note that these appointments are for urgent same day cases only.

Practice Nurse Appointments
The Practice Nurses run a variety of clinics in addition to Treatment Room work. You can book the following appointments on-line (Nurse General Surgery), ensuring you detail reason for the appointment when prompted:

However, for some clinics and health needs, it is NOT possible to book an appointment on-line, and you should instead call the surgery to make an appointment.

This applies to the following types of appointments as larger appointments may be necessary:

On-Line Prescription Requests
When you log on to the secure site, and follow the link for prescriptions, you will be presented with a list of medication that you can request as a repeat items along with the date that this was last issued to you.

To select the item, simply click in the box to the left of the item, so that a tick is shown.

At the bottom of the page, there is a text box for any message you wish to accompany your prescription request. This box should be used for example, if you would like to have your prescription sent directly to a Pharmacy. We are able to send your prescription directly to the following pharmacies only:

Please then click to ‘Make Request’ and details of the requested items will be repeated back to. Please follow on-line instructions.

All on-line requests can be processed at St James's and Junction Road, please state which Surgery you will be collecting from or if you wish to collect from a Pharmacy please state this.

As with normal repeat prescription requests, if you are due a medication review, or need an appointment before the prescription can be issued, or have made excess requests for medication, you will be notified by a Receptionist.

On-Line Change of Contact Details
You can change details of your address, and phone numbers on-line. Please note that surgery boundaries mean that only patients living within the city of Bath boundaries can remain registered.

Conditions of Use
Please ensure you keep your on-line access codes and passwords secret. Please note that the surgery is able to withdraw you access from on-line services at any time. Should your use of the system be deemed inappropriate, such as excess requests, your on-line access will be irrevocably withdrawn.

If you are unable to attend any appointment booked on-line, please inform the surgery immediately by calling 424733 (St James’s) or 422012 (Junction Road).

Thank you for your co-operation.